Pindrop® Pulse is designed to empower contact center agents to identify synthetic voices, offering crucial protection against the escalating threat of AI-generated content. This solution integrates seamlessly with existing Pindrop® offerings like Pindrop® Protect for fraud detection and Pindrop® Passport for secure authentication, creating a robust defense system. It boasts a 99% accuracy rate in detecting audio deepfakes with a false positive rate of less than 1%, minimizing the investigation of genuine callers and allowing teams to focus on identifying fraudsters. Backed by over a decade of voice security research and 25 deepfake patents, Pindrop® Pulse can identify previously unseen deepfakes with 90% accuracy. The technology provides speedy risk analysis for inbound calls, equipping agents with the necessary information to detect fraud faster and safeguard customers. Rigorous validation, based on testing over 20 million audio files from more than 370 text-to-speech systems, ensures the detection of both known and novel deepfakes. Pindrop® Pulse also comes with a Deepfake Warranty when used as part of the full product suite.

Features & Benefits

• Real-time Deepfake Detection: Enables contact center agents to identify synthetic voices instantly.
• High Accuracy & Low False Positives: Achieves 99% accuracy with less than 1% false positives, ensuring efficient operations.
• Advanced Research & Patents: Leverages 10+ years of voice security research and 25 deepfake patents for robust detection.
• Speedy Risk Analysis: Provides quick risk evaluations for inbound calls to aid fraud detection.
• Rigorous Validation: Tested on a vast dataset of audio files and text-to-speech systems for comprehensive deepfake identification.
• Deepfake Warranty: Offers a warranty for liveness detection technology when used with the complete Pindrop® suite.