Pindrop® Protect is a comprehensive fraud risk assessment solution designed to reduce fraud and protect customer accounts with near real-time analysis. It delivers a single, unified risk score for each call, covering stages from the Interactive Voice Response (IVR) to agent interactions. The platform boasts an 80% fraud detection rate, significantly surpassing traditional tools, and has demonstrated average savings of $5.5 million over three years for its users, with a false positive rate below 0.5%. This allows investigators to focus on genuine threats and minimizes customer frustration by reducing the need for intrusive security questions or One-Time Passwords (OTPs). Pindrop® Protect enhances security without disrupting the customer experience by analyzing voice, device, metadata, and behavior patterns. It can identify account takeovers by studying IVR activity for reconnaissance and bot behavior. Furthermore, it offers continuous scoring by reanalyzing past calls with updated fraud intelligence, potentially uncovering up to 22% more fraud. The solution leverages a fraud consortium with over 12 years of accumulated intelligence and includes an optional Pindrop® Pulse add-on for deepfake detection with 99% accuracy.

Features & Benefits

• Comprehensive Call Analysis: Provides a single risk score for calls from IVR through agent interaction stages.
• Advanced Risk Detection: Utilizes voice, device, metadata, and behavior analysis to identify suspicious activity and potential fraud.