Pindrop® Passport is a multifactor authentication solution designed to enhance contact center security and operational efficiency. It enables quick caller authentication within Interactive Voice Response (IVR) systems and at the agent level, allowing agents to focus on assisting genuine customers. By reducing reliance on outdated and vulnerable methods like Knowledge Based Authentication (KBA) questions, Passport significantly cuts down average handle times (AHT) and improves IVR containment rates. The system enrolls callers seamlessly without requiring PINs or static phrases, thereby improving caller satisfaction. It also safeguards against fraudulent enrollments by analyzing carrier data, calling patterns, and account history, and combats deepfake attacks through Pindrop® Pulse technology. The solution also minimizes the use of costly One-Time Passwords (OTPs). Pindrop® Passport leverages advanced voice, device, and behavior analysis, including Phoneprinting®, Toneprinting®, metadata analysis, behavior analysis, risk analysis, and liveness detection to provide accurate and secure caller authentication.

Features & Benefits

• Fast, Secure Caller Authentication: Reduces operational costs and average handle time (AHT) with hassle-free, multifactor authentication.
• Seamless Caller Enrollment: Quickly enroll callers during conversations without requiring PINs or static phrases, removing friction for genuine customers.
• Fraud Prevention: Safeguards contact centers by identifying high-risk calls during enrollment using advanced analysis of carrier data, calling patterns, and account history.
• Cost Reduction: Saves money by removing outdated authentication methods, increasing IVR containment, and minimizing KBAs and One-Time Passwords (OTPs).
• Advanced Technology Layers: Utilizes voice, device, and behavior analysis for accurate and secure authentication.