HCHB Personal Care provides electronic health record capabilities combined with EVV compliance tools to help agencies manage authorization limits, worker certifications, and visit verification across multiple reimbursement models. The system emphasizes exception-based management to reduce administrative burden.

Key Features

Authorization Management

• Customizable limits per payer agreement
• Real-time alerts for over/under utilization
• Automated reauthorization workflows

EVV Compliance

• Integration with all open state EVV systems
• Claims release and invoice matching tools
• Denial tracking and resolution workflows

Workforce Optimization

• Client-caregiver preference matching
• Certification/license expiration alerts
• Field worker status monitoring

Benefits

Operational Efficiency

• Reduces time spent on manual eligibility checks
• Automates visit verification compliance
• Minimizes billing errors through invoice matching

Margin Protection

• Prevents overserving/underserving through pace tracking
• Alerts prevent unauthorized service hours
• Reduces claim denials