One source of truth built on unified data

AmplifAI brings performance, QA, and CX data into one system — making it usable, actionable, and aligned to your goals. Internal teams, BPO partners, and even bots get better, without adding headcount.

Features

• **Unified Performance Data: **Bring together structured and unstructured data from QA, WFM, CRM, CCaaS, surveys, and more into one system.
• **Role-Based Views: **Each person sees the metrics that matter most to them. AmplifAI automatically personalizes dashboards by role, from agents to QM leaders.
• **Next Best Action: **AI recommends the right coaching, recognition, or follow-up — for the right person, at the right time — based on performance gaps and business priorities.
• **AI-Enabled Coaching: **Pinpoint and recommend the most valuable coaching opportunity for each agent using AI performance insights.
• **Glidepath and Tenure-Based Goals: **Goals adapt based on tenure, ramp stage, or program benchmarks. New hires and veterans are measured fairly — and managed with the right expectations.
• **AI-Enabled Recognition: **When someone hits a milestone or makes progress, AmplifAI notes it for recognition. Leaders get automatic prompts to celebrate wins with context that matters.