Perfo® is an AI-powered, comprehensive solution designed for the monitoring and management of financial self-service ATM terminals. It provides financial institutions and independent ATM deployment firms with full visibility and remote control over their multi-vendor ATM networks through real-time dashboards and monitoring tools. The software aims to improve ATM availability, operational efficiency, and customer satisfaction by enabling 24/7 management of multivendor ATM fleets. Perfo® automates the connection, diagnosis, reporting, analysis, ticket raising, resolution, and decision-making processes related to ATMs, ultimately improving business results. Key capabilities include digital journal record archives for regulatory compliance, availability monitoring to improve uptime by 20%, optimized cash management, asset and software version control for security, and real-time performance KPI monitoring through business analytics. It also empowers branches, vendors, and service providers with incident management notifications and escalations.

Features & Benefits

• Journal Management: Includes EJ Pull/View, Live EJ Transmission, Transaction Image Pulling, and DVSS Video Pulling. Benefits include regulatory compliance, dispute resolution, and a digital, paperless process.
• Availability Monitoring: Features XFS-based Live Device Monitoring, Live Network Dashboards, Remote Reboot/Shutdown, Device Resets, and Live Transaction Analytics. Benefits include avoiding cash-dry situations, enabling cash optimization, quick response, and risk mitigation.
• Content & Patch Management: Includes Media Distribution, Software Distribution, Patch Distribution, File Transfers, and Log Retrieval. Benefits include asset management, version control, ad screen push, and optimized site visits.
• Incident Management: Features Tickets/Assignment, Escalation Rules, SLA Monitoring, and Reminders/Alerts. Benefits include collaborating stakeholders, improved uptime, vendor performance tracking, and workflow automation.
• Analytics: Includes Device Performance History, Transaction History, Alerts, Reporting/Dashboard Engine, and Performance Analytics. Benefits include real-time dashboards, improved operational efficiency, and KPI monitoring.