Pegasus® by ADD Systems is a mobile field service solution designed to help HVAC and professional service organizations operate more efficiently and profitably. It streamlines dispatching, technician tracking, inventory management, and customer communication. With Pegasus, businesses can bill onsite, collect payments instantly, and deliver a professional experience—all while reducing manual processes and improving operational visibility.

Features

• Real-Time Information: Wireless connectivity provides dispatchers, customer service reps, and customers with live updates on work order status.
• Customer Notifications: Sends text or email alerts to customers about technician arrival, work performed, and payment due.
• Dispatch Optimization: One dispatcher can manage 35+ technicians with minimal verbal communication.
• Efficiency Alerts: Warns dispatchers of potential overtime or conflicts with customer time windows.
• Marketing Data Capture: Technicians can collect customer risk data and send it wirelessly to dispatch or sales.
• Liability Reduction: Documents propane leak and pressure tests or full Gas Checks to reduce legal exposure and potentially lower insurance costs.
• Onsite Quoting & Invoicing: Create, print, or email quotes and invoices; capture customer signatures at the service site.
• Onsite Payment Processing: Enables immediate billing and payment collection to improve cash flow.
• Media Capture: Technicians can take photos or videos and send them wirelessly to be stored in the ADD Energy E3 system.
• Process Automation: Automates service billing, history records, and inventory updates.

Benefits

• Operational Efficiency: Streamlines technician dispatch and reduces manual communication.
• Customer Satisfaction: Real-time updates and professional onsite service improve customer experience.
• Cash Flow Improvement: Onsite billing and payment reduce daily sales outstanding.
• Risk Mitigation: Documentation of safety checks helps protect against lawsuits and insurance claims.
• Professional Image: Onsite quoting, invoicing, and signature capture enhance brand perception.
• Data-Driven Decisions: Captures marketing and service data for better business insights.
• Scalability: Supports large technician teams and integrates with other ADD Systems solutions.