PCRS (Policy Claim and Reporting Solutions) by PCMI is a comprehensive, cloud-based administration platform designed for third-party administrators (TPAs), original equipment manufacturers (OEMs), and automotive dealers to automate every step of the Finance & Insurance (F&I) product lifecycle. The system supports the management of extended warranties, service contracts, and related aftermarket products, streamlining processes from sales and policy administration to claims, risk management, and dealer participation. PCRS features automated billing, cancellations, commissions, claims intake, tracking, and payments, all within a single system. The platform integrates with dealer management systems (DMS), offers real-time data pipelines, and provides dedicated user portals for agents, dealers, servicers, lenders, and customers. Advanced analytics, AI-driven claims intelligence, and loyalty program management further enhance operational efficiency, compliance, and customer retention.

Key Features

Policy Administration Automates the full policy lifecycle for F&I products.

• Automated billing, cancellations, and commissions
• Status tracking and real-time updates

Claims Administration Streamlines claims processing and resolution.

• Automated claims intake, tracking, and payments
• Full visibility and audit trails in one system

Risk Management Supports smarter pricing and reserve decisions.

• Earnings tracking and profit analytics
• Flexible risk curves and reporting

Dealer Participation Management Maximizes dealer profitability and engagement.

• Automated DOWC, Reinsurance, and Retro program management
• Participation tracking and reporting

Loyalty Program Management Drives customer retention with warranty-backed loyalty programs.

• End-to-end management of loyalty-backed warranties
• Automated warranty creation and engagement

User Portals Provides 24/7 self-service for all stakeholders.

• Dedicated portals for agents, dealers, servicers, lenders, and customers
• Secure self-registration and account management

Data Pipelines and Integrations Ensures seamless data flow and system interoperability.

• Real-time or overnight data syncs
• Integrates with major DMS and other business tools

Claims Intelligence (AI) Modernizes claims with automation and predictive insights.

• AI-driven decision automation and adjuster routing
• Predictive analytics for claims outcomes

Benefits

Operational Efficiency Automates and centralizes F&I administration.

• Reduces manual work and errors
• Accelerates policy and claims processing

Scalability and Flexibility Adapts to organizations of any size and complexity.

• Supports multiple product types and business models
• Customizable workflows and reporting

Improved Compliance and Transparency Ensures regulatory compliance and audit readiness.

• Centralized data and transparent reporting
• Automated compliance tracking

Enhanced Customer and Dealer Experience Delivers seamless, self-service access and engagement.

• 24/7 portals for all users
• Automated communications and notifications