PCI Pal enables businesses to conduct secure and frictionless payments within their contact centers, supporting a transition to a digitally diverse future. The platform combines expertise with cloud technology to deliver a fast, seamless, and safe payment experience across various digital channels, including secure links, over the phone, and through IVR self-service. It integrates with an ecosystem of partners such as payment gateway providers, contact center platforms, and desktop solutions. PCI Pal leverages patented technology to ensure PCI DSS compliance for every transaction, preventing card payment details from being captured or held within client systems. Benefits include increased completed transactions, reduced handle time, improved customer and agent experience, and reduced transaction costs. The solution is designed to meet the needs of both smaller and larger contact centers, offering omnichannel accessibility and global availability. It aims to fundamentally change how customer interactions and payments are handled, integrating with systems like Salesforce for a unified experience.

Features & Benefits

• Omnichannel Payment Solutions: Enables secure and frictionless payments over digital channels, phone, and IVR self-service.
• PCI DSS Compliance: Ensures all transactions are secure and compliant, with no sensitive card details captured by the client.
• Enhanced Transaction Success: Increases the number of successfully completed payments through integrated agent support and streamlined processes.
• Improved Efficiency: Reduces average handle time and minimizes the need for repeat calls by simplifying the payment process.
• Superior Customer & Agent Experience: Enhances customer retention by providing a fast, easy payment process and improves agent satisfaction by removing the pressure of handling card details.
• Ecosystem Integration: Seamlessly integrates with payment gateways, contact center platforms, CRM, and other business solutions.