CHIA is an AI-powered assistant developed by Ramco for their Payce product, designed to revolutionize employee experience in HR and payroll operations. This intelligent chatbot automates routine queries, provides personalized support, and streamlines various HR functions, enhancing productivity and employee satisfaction.

Key Features

Automated Employee Helpdesk CHIA handles over 50% of repetitive HR queries instantly, covering 50+ self-service functions across modules.

• Instant responses to common HR and payroll questions
• Available 24/7 for employee support

Proactive Assistance The AI assistant reads calendars and to-do lists to provide timely alerts and prompts.

• Reminds users of pending actions
• Suggests creating travel requests based on calendar events

Self-explaining Payslip Employees receive personalized, instant responses about compensation and payslip components.

• Available 24/7 throughout the year
• Detailed explanations of payroll components

Multi-channel Support CHIA works across various messaging platforms for seamless communication.

• Integrated with Microsoft Teams, Slack, Outlook
• Compatible with WeChat, Viber, and WhatsApp

Multilingual Capability The AI assistant can communicate in multiple languages to support a diverse workforce.

• Supports 15+ languages
• Automatically responds in the user's preferred language

Benefits

Enhanced Productivity By automating routine tasks, CHIA allows HR professionals to focus on strategic initiatives.

• Reduces time spent on repetitive queries
• Streamlines HR workflows

Improved Employee Experience CHIA provides instant, personalized assistance to employees for various HR-related needs.

• 24/7 access to HR information
• Self-service capabilities for common requests

Global Accessibility The multi-channel and multilingual support ensures that employees can access help regardless of location or language.

• Supports remote and international teams
• Breaks down language barriers in global organizations