PatientPay – Smarter Patient Billing That Collects More, Faster

PatientPay is a results-focused billing and payment solution that helps 1400+ providers, both acute and ambulatory, capture more patient dollars, faster, at a lower cost. By building the solution around the patient with a focus on payments, PatientPay leverages consumer, billing and payment science principles to provide the best patient and provider experience that helps drive 50% to 100% more dollars collected before accounts are ever sent to expensive 3rd parties.

PatientPay will not limit electronic communications. Conversely, we expect to reduce paper statement costs by 40% - 50% and help you achieve more self-service patient payments via industry-leading click-to-pay rates of 60%. With PatientPay, you will:

• Have a tightly integrated solution with Azalea Health backed by two world-class technology organizations consistently improving our joint offering to provide more value to you!
• Capture more patient dollars wherever they are in the payment lifecycle: pre-, time-of, or post-service.
• Spend less resources, both time and money, to collect more.
• Have a modern, yet simple solution, including a digital-first billing workflow, text-to-pay, mobile payments, payment plans, auto-pay, subscription plans and more!
• Be fully protected for all applicable compliance standards such as HIPAA, PCI (Level 1) and TCPA.
• Have a true partner that is focused on your success with a cost structure that aligns with getting paid when you get paid.
• NOT pay onboarding or meaningless monthly fees.

Features

• Integrated with Azalea Health: Seamless connection for streamlined workflows and real-time payment processing.
• Digital-First Billing: Includes text-to-pay, mobile payments, auto-pay, and subscription plans to meet modern patient expectations.
• High Click-to-Pay Rates: Achieves industry-leading 60% self-service payment rates for faster collections.
• Cost Reduction: Cuts paper statement costs by 40–50% and eliminates unnecessary fees.
• Compliance & Security: Fully compliant with HIPAA, PCI Level 1, and TCPA standards for secure transactions.