TrustCommerce Patient Engagement, powered by Health iPASS, is a digital platform designed to streamline the patient journey from pre-arrival to final payment. It offers touch-free, mobile check-in and customizable digital intake forms, allowing patients to complete registration and payment processes remotely or in person. The platform integrates with healthcare systems and EHRs, providing real-time posting of payment transactions and supporting multiple payment methods, including credit/debit cards, ACH, Apple Pay, Google Pay, and more. By centralizing patient engagement and payment workflows, TrustCommerce helps healthcare providers improve revenue collection, reduce billing complexity, and enhance patient satisfaction. The solution is accessible via web, mobile, email, and text, and supports both self-service and assisted workflows for patient convenience.

Key Features

Mobile Check-In & Digital Intake Enables touch-free, 100% mobile check-in and customizable digital forms.

• Patients complete registration and intake remotely or in person
• Reduces wait times and paperwork

Multi-Channel Payment Collection Supports payments via web, mobile, email, and text.

• Accepts credit/debit cards, ACH, Apple Pay, Google Pay, PayPal, Venmo
• Facilitates payments pre-arrival, at point-of-service, and post-visit

EHR Integration Posts payment transactions directly into electronic health records.

• Reduces manual reconciliation
• Enhances operational efficiency

Self-Service & Assisted Workflows Offers both patient-driven and staff-assisted options.

• Patients can manage payments and forms independently
• Staff can assist as needed for complex cases

Automated Account Updates Keeps stored payment information current for recurring billing.

• Reduces payment declines due to expired or changed cards
• Supports subscription and installment payments

Benefits

Improved Patient Experience Simplifies check-in, intake, and payment processes.

• Reduces friction and confusion for patients
• Increases transparency of costs and payment options

Increased Revenue Collection Enhances payment capture rates for providers.

• Reduces missed payments and billing delays
• Supports automated reminders and follow-ups

Operational Efficiency Streamlines administrative workflows and reduces manual tasks.

• Centralizes payment and engagement processes
• Minimizes errors and duplicate data entry

Security & Compliance Protects sensitive patient and payment data.

• PCI-compliant payment processing
• Secure integrations with healthcare systems