Passworks is an intuitive, self-service password reset solution designed to reduce IT service desk calls by up to 30%. It enables users to securely reset their Active Directory (AD) passwords and unlock accounts directly from the Windows or Mac login screen—without needing to contact IT support or use another device. Passworks is fully integrated with the Certero Unified Platform and can be managed via a modern web console, offering a seamless and secure experience for both users and administrators.

Features

• Self-Service Password Reset:
  • Users can reset passwords and unlock accounts from the login screen.
  • Eliminates the need for a second device or IT intervention.
• Challenge/Response Authentication:
  • Secure identity verification using customizable security questions.
• Web-Based Administration Console:
  • Manage user registration, reset policies, alerts, and client deployment.
• Desktop Integration:
  • Embedded directly into Windows and Mac login screens.
• Audit & Reporting:
  • Complete audit trail of password reset activity.
  • Real-time notifications and alerts.
• Customization & Branding:
  • Rebrandable end-user components for a consistent corporate identity.
• ITSM Integration:
  • Compatible with existing service desk tools and ITIL processes.
• Platform Integration:
  • Fully integrated with the Certero Unified Platform.
• Security Certified:
  • ISO 27001 certified for robust information security management.

Benefits

• Reduced IT Costs:
  • Cuts down on password-related help desk calls, saving labor costs.
• Increased Productivity:
  • Minimizes user downtime by enabling immediate password recovery.
• Improved User Experience:
  • Simple, secure, and accessible password reset process.
• Enhanced Security:
  • Secure authentication and audit trails ensure compliance.
• Operational Efficiency:
  • Frees up IT resources for more strategic tasks.
• Scalable & Flexible:
  • Suitable for organizations of all sizes and IT environments.