Passport Citation Payments is a cloud-based software solution that enables individuals to pay parking citations securely online, streamlining the payment process for both the public and enforcement agencies. The platform integrates with Passport’s citation management and enforcement systems, allowing for real-time citation issuance, immediate payment options, and automated reconciliation of payment records. Users can access the payment portal via QR codes on citations, through the Passport Parking app, or online, and can also submit appeals directly through the system. The platform is designed to reduce administrative burden, lower transaction costs, and provide a seamless experience for both payers and administrators, with robust security and compliance features.

Key Features

Secure Online Payment Portal Enables individuals to pay parking citations online through a secure, PCI-compliant platform.

• Supports credit/debit card payments
• Accessible via QR codes, app, or web

Integration with Enforcement Systems Connects payment records with citation issuance and enforcement data.

• Real-time data transfer and reconciliation
• Automated matching of parking activity to payments

Appeals Management Allows users to submit and track citation appeals online.

• Integrated appeals workflow for administrators
• Status updates and notifications for users

Discounted Transaction Rates Provides cities and agencies with access to lower credit/debit card processing fees.

• Specialized for small transaction sizes
• Daily settlement and premium services

Automated Delinquent Revenue Recovery Supports notification and recovery processes for unpaid citations.

• Automated letter-sending for delinquent violators
• Reporting and analytics for outstanding payments

Multi-Channel Access Payments can be made via mobile app, web portal, or self-service kiosks.

• Flexible options for public convenience
• Integration with existing hardware

## Benefits

Convenience and Accessibility Simplifies the payment process for the public and enforcement agencies.

• Multiple payment channels (app, web, kiosk)
• Easy access via QR codes and direct links

Operational Efficiency Reduces manual reconciliation and administrative workload.

• Automated matching of payments to citations
• Real-time updates and reporting

Cost Savings Lowers transaction fees for small payments and citations.

• Discounted rates across major card networks
• Reduces reliance on third-party processors

Enhanced Security and Compliance Ensures payment data is handled securely and in compliance with industry standards.

• PCI PA-DSS certified environment
• Fraud mitigation for unattended payments