The RideCo Passenger App is a cloud-based, multi-platform application that enables riders to book, manage, and track on-demand or scheduled transit rides. Available on iOS, Android, and web browsers, the app supports both microtransit and paratransit services, allowing users to request immediate trips, preschedule rides, book recurring journeys, or manage multiple trips simultaneously. The app provides guaranteed pick-up and arrive-before times, ensuring reliable connections to destinations or transit hubs. It accommodates passengers with mobility needs, including paratransit users and their companions, and integrates eligibility management to present only appropriate trip options. Dynamic routing and commingling features allow agencies to serve diverse rider needs with a single fleet, optimizing efficiency and reducing costs. The app is designed to enhance independent mobility, streamline the booking process, and deliver a seamless, accessible rider experience.

Key Features

Flexible Booking Book on-demand, scheduled, or recurring rides.

• Request immediate or future trips
• Book multiple or recurring rides at once

Guaranteed On-Time Performance Ensures timely arrivals and connections.

• Provides guaranteed pick-up and arrive-before times
• Dynamic routing to maintain on-time service

Multi-Platform Access Available on all major devices and browsers.

• iOS and Android app
• Web portal for desktop and mobile browsers

Paratransit and Microtransit Support Accommodates diverse rider needs.

• Book rides for passengers with mobility needs or companions
• Commingling: serve microtransit and paratransit with one fleet

Eligibility Management Personalized trip options based on rider profile.

• Integrates eligibility and profile data
• Presents only eligible trip options

Trip Management and Tracking Manage and monitor all ride details.

• Real-time trip status and notifications
• Modify or cancel bookings as needed

Benefits

Enhanced Rider Independence Empowers users to manage their own mobility.

• Self-service booking and management
• Accessible for riders with varying needs

Operational Efficiency Optimizes fleet and resource utilization.

• Commingling reduces costs and increases shared rides
• Automated eligibility and trip negotiation

Reliability and Confidence Builds trust in transit services.

• Guaranteed on-time arrivals
• Real-time updates and notifications

Accessibility and Inclusion Supports equitable transit for all users.

• Paratransit features for mobility-impaired riders
• Multi-language and device support