Upland Panviva is an AI-driven knowledge management platform designed to enhance customer service operations, particularly in highly regulated industries such as healthcare, financial services, and utilities. By providing real-time, context-aware guidance, Panviva empowers contact center agents to deliver accurate and compliant information, thereby improving productivity and customer satisfaction.

Key Features & Benefits

• AI-Powered Guidance: Delivers expert-approved recommendations to build confidence and trust for contact center agents and customers.
• Compliance Assurance: Ensures adherence to industry regulations, maintaining standards such as ISO, SOX, PCI, and HIPAA.
• Omnichannel Support: Provides consistent knowledge delivery across various communication channels, enhancing the customer experience.
• Real-Time Information Access: Enables agents to access up-to-date information swiftly, facilitating efficient customer interactions.
• Version Control and Auditing: Offers robust versioning and auditing capabilities to track content changes and ensure data integrity.
• Content Authoring and Templates: Provides pre-made templates for wiki pages and knowledge articles, streamlining content creation.