Overview

PagerDuty On-Call Management is a comprehensive solution designed to streamline the scheduling and management of on-call responsibilities. It ensures that the right people are notified at the right time, enhancing accountability and service quality. This platform is essential for organizations looking to maintain 24/7 operational readiness and efficiently manage incident response.

Features

Intuitive Scheduling

• Provides flexible, user-friendly scheduling for on-call rotations.
• Simplifies the creation and management of on-call schedules. Automated Escalations
• Automatically escalates incidents based on predefined rules.
• Ensures that unresolved issues are promptly addressed by the appropriate personnel. Real-Time Notifications
• Sends alerts via multiple communication channels, including SMS, email, phone calls, and push notifications.
• Ensures that on-call staff are immediately aware of critical incidents. Live Call Routing
• Routes inbound calls to the appropriate on-call team members.
• Allows anyone to report incidents directly by calling a phone number. Mobile Incident Management
• Enables on-call staff to manage incidents from any device, anywhere.
• Provides full functionality for incident response on mobile devices. Self-Service Schedule Management
• Allows team members to manage their own on-call schedules.
• Reduces administrative overhead and enhances flexibility. Service and Team Organization
• Organizes services and teams for efficient incident management.
• Ensures that the right teams are notified based on the nature of the incident.