Paddle Retain is a customer retention software designed to automatically reduce churn. It employs interventions based on billions of data points to win back customers before they are lost for good. Retain offers proactive dunning systems to prevent and resolve failed payments, best-in-class offboarding with automated cancellation flows that provide personalized retention offers, and actionable customer insights to diagnose the root causes of customer churn. Customer retention is crucial for SaaS businesses, increasing customer lifetime value and proving more cost-effective than acquiring new customers. Retain provides tools to recover failed payments, automate cancellation flows, increase lifetime value, and ensure localization, cross-platform retention, and data compliance.

Features:

• Cut failed renewals: Proactive Dunning systems prevent and resolve failed payments due to expired cards on your behalf.
• Best-in-class offboarding: Automated cancellation flows learn and offer personalized retention offers to keep users subscribed.
• Actionable customer insights: Gather cancellation insights to help you diagnose the root cause for customers leaving your platform. Payment failure recovery Fully automated Dunning with the payment recovery rates on the market. Automated cancellation flows Give users considering cancelling a plan personalized offers and gather valuable product insights before they're gone for good. Automatically increase LTV Intelligently reach out to the right users to provide annual plan upgrades, boosting lifetime value.