Overview

XMReality offers an Augmented Reality (AR) solution tailored for the packaging industry, enabling remote visual assistance to address equipment malfunctions, perform pre-installation inspections, and provide expert support without the need for on-site visits. This technology facilitates real-time collaboration between off-site experts and on-site personnel, reducing downtime and enhancing operational efficiency.

Features and Capabilities

• Remote Customer Support: Facilitate immediate assistance to customers experiencing equipment malfunctions by connecting them with experts through live video feeds, ensuring rapid issue resolution.
• Pre-Installations and Inspections: Conduct remote facility inspections before equipment delivery to ensure readiness, and assist with commissioning post-installation, guaranteeing optimal performance from the outset.
• Remote Expert Assistance: Empower field technicians by providing them with instant access to expert guidance, enabling efficient problem-solving and knowledge sharing, especially beneficial for training junior staff.
• Hands Overlay Technology: Utilize AR to overlay expert hand gestures onto the technician's view, offering clear and intuitive guidance for complex procedures.
• Instant High-Quality Pause: Freeze video streams to annotate and discuss specific frames, even on low-bandwidth connections, ensuring clarity during troubleshooting sessions.
• Collaborative Tools: Share documents, annotate images, and record sessions for training and documentation purposes, fostering a collaborative environment.
• Cloud-Based Documentation: Automatically save session data in the cloud, allowing easy access, review, and sharing of information for continuous improvement.
• Usage Analytics: Monitor and analyze usage statistics and key performance indicators through a centralized dashboard, aiding in strategic decision-making.