The Ozonetel integration with Vtiger CRM provides advanced call management capabilities directly within the CRM dashboard, aiming to increase team productivity. Ozonetel, a cloud telephony solution provider, enables businesses to communicate via voice and other channels. This integration allows users to perform click-to-call actions directly from contact records, make and receive calls from within the CRM, and benefit from screen pop-ups for incoming calls. Key features include call recording and monitoring, the ability to add call notes during or after a call, and rating customer sentiment post-call. The system supports call routing based on agent skills and facilitates the creation and simultaneous running of multiple outbound and inbound call campaigns. Users can also block specific numbers. Benefits include immediate access to a ready-made call solution, simplified calling of contacts, improved organization, and the ability to view relevant contact information for each call, leading to better campaign results.

Features & Benefits

• Click-to-Call & In-CRM Calling: Initiate calls directly from contact records and manage incoming/outgoing calls within Vtiger CRM.
• Call Recording & Monitoring: Record and review call conversations for quality assurance and training purposes.
• Call Notes & Sentiment Analysis: Add notes during or after calls and capture customer sentiment through post-call ratings.
• Advanced Campaign Management: Create and run multiple outbound and inbound call campaigns, with options to block numbers and route calls based on agent skills.