Outreach and Dialer

The Right Solutions for Contact Center Outreach and Dialer Operations

Feature List

Account Ownership

Assigns specific contacts to designated owners, ensuring only those owners access the records. This feature is ideal for sales teams or first-party debt collectors managing dedicated accounts for accountability and personalized interactions.

Agent and Group-based Voice Mail

Enables routing of voicemails to specific agents or groups, ensuring efficient follow-up and personalized responses for improved customer support

Appointment Scheduling

Allows agents to book, manage, and coordinate customer appointments seamlessly, improving efficiency, reducing missed opportunities, and enhancing customer experience through streamlined interactions.

Audio and Screen Recording

Captures agent-customer interactions for quality assurance, training, and compliance. It provides actionable insights, ensures transparency, and helps optimize performance by analyzing communication and workflow effectiveness.

Automated Payment Reminders

Streamline billing by sending personalized, timely notifications via voice, SMS, or email. This feature reduces late payments, improves cash flow, and enhances customer satisfaction with proactive communication.

Consent Management

Tracks, stores, and manages customer permissions for communication. It ensures compliance with regulations, builds trust through transparency, and empowers customers to control their communication preferences across all interaction channels.

CTI Support

Connects telephony systems with desktop applications, enabling features like click-to-dial, screen pops, and call logging. This streamlines workflows, enhances agent efficiency, and improves the overall customer experience.

Dynamic Agent Scripting

Provides real-time, adaptive scripts tailored to customer interactions, ensuring consistent messaging, enhancing agent performance, and improving customer engagement and resolution outcomes.

Email/2-way SMS/Social Media

Enables seamless, multi-channel communication. Agents can engage customers across platforms, manage conversations in one interface, and deliver consistent, personalized support to enhance customer satisfaction and streamline workflows.

Industry-leading Regulatory Compliance

Ensures adherence to legal standards like GDPR, PCI DSS, and HIPAA. It incorporates features such as secure data handling, consent management, call recording controls, and audit trails. These safeguards minimize risks, maintain customer trust, and ensure ethical, lawful operations across communication channels, supporting businesses in meeting global compliance requirements.