Overview

Ozonetel’s Outbound Call Center solution enables businesses to rapidly deploy and scale cloud-based outbound calling operations from anywhere. It allows users to create multiple campaigns, integrate with CRM systems for context-rich calling, select advanced dialer modes (manual, predictive, progressive, preview, IVR), and monitor agent performance in real time. Managers can access 70+ reports and call recordings, boosting productivity and insights for sales, customer outreach, telemarketing, reminders, and surveys without on-premise telephony infrastructure.

Features and Capabilities

• Dialer & Campaign Management:
  • Supports manual, IVR, predictive, preview, and progressive dialers to match different outbound use cases.
  • Enables simultaneous execution of multiple campaigns with intelligent agent skill-based routing.
  • Provides click-to-call functionality directly from CRM systems or the agent interface for faster dialing.
• CRM & Integrations:
  • Prebuilt CRM integrations automatically capture call data and present relevant customer information to agents.
  • Open APIs allow customization, integration with third-party systems, and automation of outbound workflows.
• Monitoring & Reporting:
  • Offers live call monitoring with supervisor listen-in and barge-in capabilities for real-time guidance.
  • Includes more than 70 operational and performance reports along with call recordings for detailed analysis.
  • Real-time dashboards track productivity, campaign progress, and agent performance.
• Agent Tools:
  • Standard call handling features such as mute, hold, transfer, and conferencing support efficient conversations.
  • Screen pop notifications surface customer details instantly, reducing handling time and errors.
• Management & Scalability:
  • Fully cloud-native architecture allows rapid scaling of agents, campaigns, and call volumes as needed.
  • Built on ISO-certified infrastructure to ensure reliability, security, and high availability.
  • Includes free onboarding, round-the-clock support, and flexible configuration options.
• Use Cases:
  • Sales prospecting and telemarketing campaigns.
  • Proactive customer notifications, follow-ups, and reminders.
  • Surveys, feedback collection, and callback management.