Out Of Office Assistant for Jira Cloud is a comprehensive solution designed to prevent workflow disruptions caused by team member absences. It empowers organizations to maintain productivity by automatically reassigning issues and approvals to available coverers when a team member is out of office. This eliminates bottlenecks and ensures that critical tasks continue to progress without delay. The software integrates seamlessly with popular calendar and communication tools like Outlook, Gmail, and Slack, allowing users to sync their out-of-office statuses and auto-replies, and even activate rules spontaneously from mobile devices for sick days. Beyond automated handovers, the assistant provides robust features for team visibility and capacity reporting. Managers and colleagues can easily check who is out of office before assigning new work, while JQL fields enable the creation of intuitive gadgets and reports to track reassigned issues, analyze the impact of leaves on productivity, and monitor key performance indicators like story points at risk. It offers flexible rule definitions based on projects or JQL, supports simultaneous rules, and allows for automated out-of-office messages to internal teams or customers. By streamlining absence management and providing clear insights into team availability, Out Of Office Assistant helps teams maintain high-speed operations, delegate approvals efficiently, and ensures a guilt-free vacation experience for employees.

Features & Benefits

• Automated Handovers & Reassignments
  • Automatically reassigns issues and approvals to available coverers when a team member is out of office, preventing workflow bottlenecks and ensuring continuous progress.
• Calendar & Communication Integrations
  • Connects with external calendars like Outlook, Gmail, and communication platforms like Slack, to sync out-of-office statuses and auto-replies. Supports Zapier and custom REST API integrations.
• Team Availability & Capacity Reporting
  • Provides managers and colleagues with a cross-project user list to check who is out of office before planning work. Offers JQL fields to create gadgets and reports on reassigned issues, leave impact, and productivity KPIs.
  • Track issues whose assignees are Out of Office
  • Report on capacity and productivity KPIs (story points at risk, total issues reassigned per coverer)
  • Look back on reassignments done by Out of Office
• Customizable Out of Office Rules
  • Allows defining flexible rules based on start/end dates, project, or JQL triggers, with options for simultaneous rules and automated out-of-office messages.
  • Select a start date and an optional end date
  • Project-based or JQL-based rule triggers
  • Create simultaneous rules for different sets of issues
• Guilt-Free Vacation Management
  • Empowers users to confidently take time off by setting up Jira vacation responders and ensuring colleagues can cover their responsibilities.
• Delegated Approvals
  • Removes bottlenecks by enabling delegation of approvals in Jira Service Management, either permanently or during specific periods like trips or busy times.
• Enhanced Agent Efficiency
  • Ensures fastest time to resolution by allowing the skipping of absent agents, even in automated round-robin assignments.
• Mobile Activation for Sick Days
  • Allows spontaneous activation of out-of-office rules from mobile devices using the app for Slack.
• Admin & User Management
  • Provides administrators with tools to manage rules, track leave impact, and create API tokens with admin scope for other users.
  • Admins can manage rules
  • Project admins have admin rights over project members
  • Includes the ability to create API Tokens with admin scope and for other users
• Issue Glance & Mention Warnings
  • Offers quick visibility into an assignee's out-of-office status directly on issues and triggers warnings of upcoming and current absences when users are mentioned in Jira.
• Developer API
  • Provides a REST API for developers to build custom integrations with any third-party platform.