Overview

The Synchronoss Out of Box Experience (OOBE) is a comprehensive solution designed to enhance the initial setup and activation process for new devices and services. By providing a personalized and branded experience, OOBE enables operators to deliver a seamless onboarding journey for subscribers. This approach not only improves customer satisfaction but also drives service adoption and revenue growth.

Features and Capabilities

• Network Activation: Integrates network and billing information to offer a straightforward, personalized activation process.
• Device Feature Setup: Assists customers in configuring essential device features such as Wi-Fi, email, social network accounts, and voicemail.
• Service Integration: Highlights programs and revenue-generating initiatives during the setup process, including loyalty programs, third-party partnerships, and value-added services.
• Device Transitioning: Facilitates content restoration from cloud accounts or old devices, and encourages enrollment in cloud services.
• Customer Service Enhancement: Simplifies the setup process, reducing product returns and boosting customer confidence in the provider.
• Shift to Self-Service: Decreases calls to customer care, allowing representatives to focus on revenue-generating activities and expediting store traffic.
• Incremental Revenue Increase: Promotes programs and initiatives that generate additional revenue during the setup process.