ServiceNow Order Management is a comprehensive solution that connects the entire ordering lifecycle, from quote and order capture to fulfillment. It aims to accelerate product launches, speed up revenue generation, and deliver customer success by simplifying and automating order processes

Key Features

Order Capture Enables agents to create and track orders via workspace or import orders from third-party systems

• Empowers agents with efficient order creation tools
• Supports integration with external systems for order import

Order Fulfillment Creates workflows that automate order decomposition and orchestrate order tasks

• Streamlines the fulfillment process through automation
• Reduces manual intervention in order processing

Dynamic Orchestration Speeds up fulfillment with orchestration workflows driven by an advanced product catalog

• Utilizes catalog-driven workflows for faster order processing
• Enhances efficiency in complex order management

Order Timeline View Provides Gantt charts to track orders, prioritize tasks, and allocate resources

• Offers visual representation of order status and risks
• Facilitates effective resource allocation and task prioritization

Benefits

Speed Revenue Accelerates time to market for new products and services with catalog-driven order management

• Faster product launches
• Quicker revenue generation

Simplify and Automate Prevents order fallout and speeds fulfillment with automated workflows

• Improved visibility and tracking
• Reduced errors and delays in order processing

Increase Customer Satisfaction Meets buyers' needs with personalized offers, on-time delivery, and seamless service

• Enhanced customer experience throughout the ordering cycle
• Improved delivery accuracy and timeliness