Order Management

Datalex Order Management is a next-generation solution designed to give airlines and their customers full control over booking management. It enables seamless self-service, advanced payment orchestration, and flexible order handling across all channels. Built to integrate with or without a PSS, it simplifies order creation, fulfillment, and servicing while reducing operational costs and enhancing customer experience.

Features

• Order creation and synchronization across systems
• Self-service capabilities for customers and agents
• Support for air, non-air, and third-party ancillaries
• Flexible payment orchestration, including split payments and multiple currencies
• Voucher integration for airline-issued or third-party vouchers
• Reserve & Hold option for delayed booking completion
• Disruption management with notifications, refunds, and rebooking
• Integration with Digital Configurator for real-time control
• Compatible with any PSS for smooth transition to modern retailing

Capabilities

• Enable customers to manage all order elements in one place
• Provide real-time updates and synchronization for accurate data
• Support voluntary and involuntary changes with minimal friction
• Orchestrate multiple payment options and optimize payment flows
• Reduce reliance on legacy systems through modular architecture
• Accelerate configuration changes without IT dependency

Benefits

• Enhance customer experience with superior self-service and flexibility
• Reduce operational complexity and PSS-related costs
• Improve payment success rates and conversion
• Ensure business continuity during disruptions
• Future-proof airline retailing strategy with scalable, modern technology