fabric's Order Management System (OMS) is a comprehensive solution designed to streamline and optimize retail operations. It provides a unified, real-time view of inventory across multiple locations, AI-assisted order fulfillment, flexible store fulfillment services, and automated customer service tools. This system enables retailers to efficiently manage their inventory, fulfill orders from optimal locations, and provide seamless omnichannel experiences for customers.

Key Features

Unified Inventory View Real-time visibility of stock across all locations

• Single view for tracking and allocating stock across multiple brands
• Up-to-date inventory information for customers across all shopping channels

AI-Assisted Order Fulfillment Intelligent order allocation and processing

• Configurable AI interface for optimal location-based fulfillment
• Automated order tracking, returns, and exchanges across all demand channels

Flexible Store Fulfillment Omnichannel fulfillment options

• Buy Online, Pick Up in Store (BOPIS) functionality
• Ship from Store capability to maximize inventory availability
• Real-time store fulfillment app for efficient picking and packing

Integration Capabilities Seamless connection with various retail systems

• Quick integration with social channels and marketplaces
• Easy connection to fulfillment carriers and back office providers
• Reduced reliance on IT teams for integration processes

Benefits

Improved Inventory Management Efficient stock allocation and visibility

• Elimination of inventory visibility gaps across all locations
• Enhanced stock efficiency across multiple brands and channels

Enhanced Customer Experience Seamless omnichannel shopping

• Consistent inventory information across all customer touchpoints
• Flexible fulfillment options to meet diverse customer preferences

Operational Efficiency Streamlined order processing and fulfillment

• Reduced manual intervention in order management
• Optimized allocation of inventory and fulfillment resources

Scalability and Flexibility Adaptable system for growing businesses

• Easy integration with existing and new retail technologies
• Ability to quickly adapt to changing market demands and business needs