OMS unifies order processing across channels and locations, giving you global visibility and control over orders and inventory. With customizable logic, it automates order orchestration and routing across channels, facilities, and stores. From BOPIS and BOSFS capabilities to post-purchase customer engagement tools and demand forecasting AI, our OMS connects commerce across every stage of the order lifecycle.
Vendor
Cart.com
Company Website
Cart.com’s Order Management System (OMS) is a scalable, cloud-based solution designed for omnichannel commerce. It centralizes and automates order processing across multiple sales channels, locations, and carriers. The system provides real-time visibility, intelligent routing, and post-purchase engagement tools, enabling businesses to deliver seamless customer experiences while optimizing logistics and inventory operations.
Features
- Omnichannel Order Management: Unifies order processing across online, retail, and wholesale channels.
- Cross-Channel Inventory Synchronization: Real-time updates and control over inventory across multiple locations.
- Multi-Location Order Orchestration: Automates order routing and allocation based on customizable logic.
- Customer Service Tools: Modify orders, shipping methods, priorities, and destinations with full support capabilities.
- Returns Processing: Streamlined workflows for managing returns across channels.
- BOPIS & BOSFS Support: Enables Buy Online Pick Up In Store and Buy Online Ship From Store capabilities.
- Business Intelligence & Reporting: Predictive and descriptive analytics via a unified dashboard.
- Transportation Management: Dynamic rate shopping, inbound/outbound tracking, and shipping analytics.
- API-First Architecture: Seamless integration with ERP, WMS, and marketing systems.
- Enterprise-Grade Security: Compliance with ISO, NIST, NSM-10, and DOD Zero Trust standards.
Benefits
- Unified Commerce Experience: Centralizes order and inventory data for consistent customer service across channels.
- Operational Efficiency: Automates complex logistics tasks, reducing manual effort and errors.
- Cost Optimization: Save over 40% on shipping through dynamic rate shopping and smart carrier selection.
- Scalability: Supports growing businesses with flexible architecture and integrations.
- Enhanced Customer Satisfaction: Real-time tracking, flexible fulfillment options, and responsive support improve post-purchase experiences.
- Security & Compliance: Meets stringent public and private sector cybersecurity standards.