Simple, centralized fulfillment of complex services

Customers expect exceptional services and experiences, and fast. To stand out from the crowd, you need to be the first with new and innovative offers. But a fast-growing and flexible product portfolio means added complexity when it comes to managing and fulfilling orders.  Our Unified Order Management and CPQ automates and optimizes the entire telecom order management process across any channel. Don’t let your service suffer from complex execution. Sell faster, deliver smarter, and exceed customer expectations with ZIRA.

Navigate an increasingly complex landscape

Omnichannel ordering

Customers want to place orders using their channel of choice, so they expect seamless navigation and the same high-quality experience and fast service across them all. ZIRA Order Management and CPQ enables easy ordering with one click interactions from any channel.

Flexible product offerings

You need the flexibility to combine complex services and resources into customizable products for your customers’ exact needs. Our Product Catalog-driven Order Management and CPQ allows users to quickly and easily select products, personalize and tailor offers, produce quotes, and initiate orders for delivery.

Fast fulfillment

Diversifying portfolios and service types are resulting in ever more complicated fulfillment processes. ZIRA’s unified solution can automate end-to-end order processing and service fulfillment across business lines, minimize manual steps, and provide complete transparency to greatly decrease the margin of error.

From order to orchestration in record time

Simplify the entire lead-to-cash process with an agile and flexible solution, complete with every capability you need to ensure the very best customer experience. ZIRA’s unified Order Management and CPQ solution empowers you to improve all aspects of the sales process.

Fast time to market

Launch complex offerings and bundles quickly and easily with catalog and workflow-driven configuration. 

Improved customer satisfaction

Deliver a faster, better multi-channel experience with simplified, centralized order capture and CPQ.

Smooth operations

Cut execution times, reduce operational costs, and prevent revenue leakage with zero-touch order processing.

Reduced errors

Eliminate delays and inform troubleshooting with the ability to monitor the order process end to end.

Performance insights

Measure product success and identify continuous improvements with intuitive dashboards and reports.

Full support

Expand your customer and partner network with a solution that supports B2B, B2C, and B2B2X business models.

Unified Order Management modules

Our modular approach offers a tailored solution with the speed and simplicity of an out-of-the-box product. Apply our modules or deploy our end-to-end Order Management System tuned in to your business needs.

Core modules

ZIRA’s Unified Order Management System and CPQ modules give you the power to rapidly introduce new wholesale business models and tap into the huge opportunities of the digital services ecosystem. Access a comprehensive range of functionalities to enable data handling and sales support for any service (wholesale, B2B, digital) from any line of business (data/IP, wireline, mobile, voice, messaging, satellite, Cloud, and more).  Configure price quote (CPQ) Simplify order capture and CPQ processes across channels with an automated solution optimized for accuracy and efficiency.

• Quickly create accurate quotes with simple Product Catalog integration
• Streamline the end-to-end CPQ journey with configurable workflows
• Apply product rules and discount limitations to guide negotiations Order management Reduce order management operating costs, improve order quality, and accelerate delivery times with our end-to-end order management process.
• Automatically enrich orders with data from inventory, catalog, and third party systems
• Guide orders from start to finish – orchestrating order decomposition, routing, status tracking, business-rulevalidation, provisioning, activation and billing
• Oversee the entire order process on a single, intuitive dashboard

Complementary modules

Tailor your order management systems to your business’s unique needs. Choose from our range of additional modules. Product inventory Provide your sales and support teams with a comprehensive view of each customer’s products (installed base), including:

• Subscriptions and purchased products
• Customized attributes of installed products
• Product pricing and payments Service order management and inventory Decompose customer orders to service orders and streamline orchestration.
• Automatically decompose and action workflows to fulfill any order with ease
• Access a single view of order lifecycle and status history
• Optimize orchestration with comprehensive error handling frameworks, actions, and alerts
• Enhance the Product Inventory view with service orders linked to each product

Integrate with any system

ZIRA Order Management System and CPQ can be fully customized to your needs. Our products and modules can be integrated into any existing IT environment using a wide range of integration patterns and approaches.

Exceptional results

• 10,000+ complex orders every hour
• 50% lower delivery costs 
• < 2% order fallout
• 1.5x faster delivery to the customer
• 40% of time to market

Key features

• Cross-channel order enrichment
• Order validation and fallout prevention
• Flexible order decomposition
• Full order lifecycle management and monitoring
• Streamlined CPQ and work order document generation
• TM Forum Open API compliant