ServiceNow Orchestration is a comprehensive IT operations automation solution that streamlines and automates IT and business processes. It offers out-of-the-box value with pre-built activities, a codeless activity designer, and turnkey solutions for common IT tasks. The platform includes features like Password Reset and Client Software Distribution, helping organizations reduce manual tasks, improve productivity, and accelerate processes across various use cases.

Key Features

Pre-built Activities and Templates Orchestration includes a wide range of pre-built activities and templates for common IT tasks.

• Interact with systems in data centers and cloud environments
• Rapidly create and edit orchestration activities centrally

Codeless Activity Designer Enables quick creation of automation workflows without coding knowledge.

• Design complex automation scenarios using a visual interface
• Reuse activities across multiple automation scenarios

ROI Calculator Built-in tool to track and project cost savings from automation efforts.

• Calculates cost savings over time for each automation run
• Helps prioritize tasks for automation based on projected savings

Password Reset Self-service application for user password resets.

• Reduces IT service request volume
• Optimized for active directory with support for custom credential stores

Client Software Distribution Automates the process of distributing software to users' computers.

• Integrates with IT Asset Management for licensing
• Works with Service Catalog for entitlements and software distribution engines

Benefits

Increased Operational Efficiency Automates manual, error-prone tasks to improve overall productivity.

• Reduces time spent on routine IT operations
• Minimizes human errors in repetitive tasks

Cost Savings Helps organizations reduce operational costs through automation.

• Tracks ROI for each automation run
• Identifies opportunities for further cost reduction

Improved User Experience Provides self-service options and faster resolution for common IT issues.

• Enables users to reset passwords without IT intervention
• Streamlines software distribution process

Enhanced IT Service Management Integrates with other ServiceNow products for comprehensive IT management.

• Serves as a foundation for Cloud Management application
• Supports various use cases from infrastructure to business automation