Orbipay EBPP by Alacriti is a highly scalable, cloud-based electronic billing and payment solution designed for businesses and financial institutions of all sizes. It is fully configurable to adapt to the evolving needs of your business, systems, and consumers. The platform delivers seamless e-bill presentment and payment capabilities across multiple channels and methods, ensuring a unified and modern customer experience.

Features

• Payment Channels: Web, Mobile, AI Chatbot, Pay by Text, IVR, Agent, Walk-In
• Payment Types: One-Time, Autopay, Recurring, Payment Plans, Account Funding, Skip-a-Pay, Fees, Appraisal Fees
• Payment Methods: Bank Accounts, Debit Cards, Apple Pay, Google Pay, PayPal, Venmo, Credit Cards (where permitted), Check, Cash
• Customer Portal:
  • Self-service for one-time and enrolled payments
  • Schedule, manage, and view payments
  • Customizable branding and adaptable features
• Customer Care Portal:
  • Consolidated view of all payments across channels
  • Access to customer profiles, payment history, and task execution
  • Efficient management of payments on behalf of customers
  • Accessible reports for informed decision-making
• Security & Compliance:
  • PCI DSS compliant
  • HIPAA compliant
  • Built-in data and privacy protection

Benefits

• Ultimate Payment Flexibility: Offers customers the channels, methods, and options they expect.
• Unified Customer Experience: Seamless integration of self-service and customer care capabilities.
• Rapid Time to Market: Fast deployment with scalable pricing models and access to critical clearing and settlement networks.
• Operational & Cost Efficiencies: Streamlined workflows, automation of manual processes, and reduced overhead costs.
• Modern & Future-Proof UX: Intuitive, frictionless payment experiences that increase satisfaction and retention.
• Proven Results (Case Study – Alabama Credit Union):
  • 80% reduction in payment-related calls
  • 94.5% increase in transaction value
  • 76% increase in transaction volume