Explore Oracle CX for High Tech, Manufacturing, and Automotive

CX solutions for high tech

Embrace digitization and emerging technologies to create a customer-centric view, reduce time to market, minimize product lifecycles, and open potential revenue streams. Clean, complete data Use clean, consistent, and complete customer data to intelligently improve service operations, service sales, and asset performance. AI-optimized processes Leverage AI to optimize quoting, pricing, and ordering processes. Partner channel support Fully support partners and dealers. Boost sales with partner programs and marketing development fund (MDF) management. Digital customer service Give customers an array of digital customer service channels to choose from, including chat, cobrowse, email, video, and field service.

CX solutions for industrial manufacturing

Accelerate time to market and transform your go-to-market execution with a complete CRM to back-office solution that’s tailored for the manufacturing industry. Capture market opportunity, support new businesses models, stay relevant, and increase customer lifetime value (CLV). Data-driven personalization Leverage enriched data for both known and unknown customers to intelligently personalize offers across marketing channels. CRM to back-office integration Coordinate and streamline configuration, quoting, and ordering processes while taking advantage of real-time inventory checks to optimize and track deliveries. Combined customer and asset data Proactively serve customers by monitoring, servicing, and managing their assets to increase performance and enhance customer lifecycle recommendations. Intelligent recommendations Leverage customer and asset data to provide intelligent recommendations for optimizing asset usage and providing subscription offerings. Improve field service productivity Maximize field technician utilization with smart job assignment, scheduling, and routing.

CX solutions for automotive

Take advantage of a complete CX solution suite across sales, service, ecommerce, marketing, loyalty, AI, and data management to engage customers, empower dealers, and offer next-level customer and vehicle care. Automated, data-driven, personalized experiences Target customers with data-driven campaigns and deliver product, offers, personalized content, and sales/service guidance across all channels to increase brand engagement. Dealer and wholesaler channel support Provide a complete customer experience (CX), segment and target high-value customers, and increase customer lifetime value—from marketing to sales to customer service. Subscription management and recurring billing support Leverage new, innovative subscription pricing models and manage them from start to finish for sustainable, long-term revenue growth.

Key benefits—CX for high tech, manufacturing, and automotive

Increase the ease and speed of doing business

Make speed your competitive advantage. Digitize your quote-to-order process with around-the-clock omnichannel configuration, pricing, and quoting (CPQ) to help your business increase revenue and customer satisfaction.

Gain a much-needed holistic view of your market

Eliminate the one-dimensional, product-centric views of your market. Combine product and asset data as well as reseller/dealer sales and activities to improve the customer experience for all parties.

Improve partner channel performance and profitability

Provide digital tools to improve partner and dealer productivity, sales, and customer service. Tie the all-important, 360-degree customer data to asset data through IoT to improve sales, ordering, cross-selling, and customer service processes.

Increase revenue and customers

Acquire new customers or cross-sell to existing customers. Increase revenue by developing new, hyper-personalized customer promotions through digital channels that leverage real-time AI and analytics. Gain a new source of revenue with “as-a-service” subscription offerings.

Simplify and streamline processes

Connect CRM and back office specifically with regard to the supply chain, enhancing CX, eliminating data silos, and streamlining processes.