Brightspace Optimization Services by D2L are designed to help institutions maximize the effectiveness and efficiency of their Brightspace learning platform. These services offer a range of support options tailored to meet the specific needs of each institution. The Optimization Services include Technical Account Management (TAM), Learning Administration Management (LAM), Learning Analytics, and Technical Learning Management (TLM). The TAM service provides a dedicated resource to act as a bridge between the institution and D2L, offering ongoing support, best practices, and proactive management of high-impact changes. The LAM service focuses on the day-to-day administration of the Brightspace environment, including platform configuration, user management, and troubleshooting. Learning Analytics services provide data-related guidance and support, helping institutions build insightful reports and visualizations to demonstrate the impact of their Brightspace environment. The TLM service combines elements of TAM and LAM, offering technical and administrative support at a more attractive price point for smaller clients. By leveraging these Optimization Services, institutions can ensure they are using Brightspace to its full potential, improving user satisfaction, and achieving their strategic goals.

Features

• Technical Account Management (TAM): Dedicated resource for ongoing support, best practices, and proactive management.
• Learning Administration Management (LAM): Day-to-day administration, including platform configuration and user management.
• Learning Analytics: Data-related guidance and support for building reports and visualizations.
• Technical Learning Management (TLM): Hybrid service offering technical and administrative support for smaller clients.
• Proactive Support: Regular reviews and best practices to optimize the Brightspace experience.