ServiceNow's Operational Technology Management is a comprehensive software solution designed to help organizations gain visibility, enhance security, and improve service management across their operational technology (OT) environments. This platform integrates OT management processes with the Now Platform, providing a unified system for enterprise automation and operational resilience.

Key Features

OT Visibility Map OT devices to production processes for a contextual view of the industrial network.

• End-to-end visibility of the OT ecosystem
• Association of devices with production processes

OT Vulnerability Response Identify and address issues proactively to prevent problems.

• Automated alerts for potential vulnerabilities
• Prioritization of vulnerability responses

OT Service Management Connect IT, OT, and production processes for operational resilience.

• Comprehensive change management for OT environments
• Incident management tailored for OT systems

Benefits

Enhanced Visibility Gain complete insight into the OT ecosystem for accurate risk assessment.

• Comprehensive mapping of OT devices
• Improved decision-making based on full visibility

Minimized Downtime Strategically respond to vulnerabilities and ensure optimal device functioning.

• Prioritized vulnerability management
• Efficient patching and maintenance of OT devices

Strengthened Security Systematically improve the security posture of OT and digital assets.

• Hardening of the expanding OT attack surface
• Streamlined compliance efforts for resilient operations