Operational Resilience Management

Measure Your Program Outcomes

• **67% **improvement in risk reporting visibility and efficiency for the executive management and board
•  **87% **reduction in the time taken to create and review a business impact analysis
•  **80% **increase in risk and control framework-related operational efficiency

Prevent, Respond Faster, and Recover Better from Business Disruptions

The MetricStream Operational Resilience Management software enhances risk visibility across the enterprise, enabling effective mitigation and faster recovery from adverse risk events. Built on the MetricStream Platform, the operational resilience software supports today’s dynamic business needs with automated workflows, collaboration, and real-time reporting. It brings all aspects of the operational resilience framework on a single unified platform by seamlessly embedding risk management practices into your business continuity planning, allowing preparation for and speedy recovery from potential disruptions. The software gives organizations the ability to break down restrictive silos and ensure integration across various business functions while strengthening resiliency.

How Our Operational Resilience Software Helps You

Identify Critical Processes and Services, Map Dependencies

Prepare for recovery from risk events with a complete view of risk information, connections, and dependencies critical to maintaining or restoring systems, data, controls, compliance, and processes. Leverage the software’s centralized library to store and manage risks related to critical business processes, services, assets, data, applications, people, third parties, facilities, threats and vulnerabilities, and more.

Improved Risk Exposure Calculations with Impact Tolerances

Define impact tolerances, i.e. metrics that specify acceptable levels of disruption, for important business services. Continuously assess and monitor these metrics, both qualitative and quantitative, to keep them within threshold limits, identify potential threats, and mitigate them proactively.

Continuous Risk and Resilience Self-Assessments

Effortlessly plan, schedule, and perform self-assessment surveys and route the results for review and approval. Provide ratings or rankings for each business service for systematic prioritization, assess the organization's tolerance for disruptions or adverse events affecting each business service, and confirm compliance with operational resilience policies and procedures, including regulatory requirements, internal controls, and best practices.

Conduct Scenario Analysis and Testing

Identify and document plausible scenarios that can impact critical business operations. Test each of these scenarios through simulations. Record the learnings from these scenario testing exercises for further review and analysis. Refine and enhance the organization's operational resilience strategy based on these learnings, including updating response plans, improving communication protocols, and strengthening mitigation measures.

Ensure Business Continuity and Manage Crisis Better

Create, maintain, and manage continuity plans from pre-defined templates. Improve visibility by linking these plans to critical IT assets, business processes, locations, controls, and key contacts. Efficiently create and maintain emergency communications trees and distribution lists, as well as emergency notification templates across more than 25 distinct communications channels to ensure business-critical functions continue to operate.

Leverage AI-Powered Issue and Action Management

Report and manage issues and action plans triggered by risk and resilience assessments, scenario testing, and business impact analysis. Leverage AI capabilities to eliminate duplication of issues and expedite issue remediation across operational risk, cyber risk, business continuity, and third-party risk management programs. Define and track the sequence of events to ensure business recovery and program performance accountability.

Benefits

• Strengthen business resilience with a coordinated and agile strategy for recovery from business disruptions
• Minimize redundant costs, tools, effort, and data by consolidating all risk and resilience-related data on a single, connected platform
• Enhance decision-making with contextual, real-time intelligence delivered through advanced reports and analytics
• Efficiently mitigate risks from operations, vendors, and IT infrastructure