Overview

OpenText™ Universal Discovery and CMDB is a vendor-neutral configuration management solution, deployed as SaaS, on premises, or in the cloud. Because it works seamlessly with IT tools and platforms already in place, you can easily discover, map, and manage configuration items across your hybrid and multicloud environments. The result? Your IT landscape snaps into sharp focus, empowering you to reduce service disruptions and boost change success.

How OpenText Universal Discovery and CMDB can benefit business

Remove IT blind spots

Build a comprehensive CMDB of IT assets and configuration items (CIs) across on-premises and multicloud environments, including endpoints and networking devices.

Reduce change risk and downtime

Understand the impact of change on service delivery and unplanned downtime—even before the change is made— and troubleshoot incidents faster for better resolution times.

Improve IT operations efficiency

Cut incident recovery times and improve service desk responses by operating from a trusted source of configuration data across IT.

Close security or compliance gaps

Swiftly identify misconfigured or noncompliant infrastructure, as well as outdated or vulnerable software, to reduce risks in complex environments.

Why OpenText Universal Discovery and CMDB?

Multi cloud discovery

Know the IaaS and PaaS used across AWS, Azure, Google Cloud, and Oracle Cloud with a single tool that doesn’t consume thousands of discovery licenses for needed clarity.

Agentless, agent-based, and change-driven discovery

Access deep, timely configuration data from multicloud and on-premises estates, networks, and endpoints using just one tool.

Vendor-neutral discovery and CMDB

Work seamlessly with the IT tools and ITSM platforms you already use, including ServiceNow, BMC, Jira, OpenText, and Microsoft.

Key features

Advanced network discovery

Discover more than 250 vendors and 3500 network devices for detailed Layer-2 discovery of physical and virtual networking components, including SDN, SDWAN, firewall, and wireless.

Dynamic software discovery

Draw from a constantly growing content library that recognizes 139,000+ software titles with end-of-life data to strengthen the compliance and security of installed software.

Map and model services

Understand how your infrastructure delivers business-critical applications and services to improve change management, configuration management, and mean-time-to-repair (MTTR).

Complete IT asset inventory

Use card-driven inventory to organize assets into easy-to-understand categories that streamline IT and software asset management.

Robust reporting and dashboards

Easily design widgets, dashboards, and stakeholder-specific reports to demonstrate value to all levels of your business.

Powerful, intuitive, and modern discovery and CMDB management

Design and deploy discovery jobs and service maps in minutes, not days, with assisted workflows, reusable templates, and out-of-the-box content.