Overview

OpenText™ Service Management (SMAX) uses built-in AI and analytics to automate IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM). With a private GenAI virtual agent, our IT service management software empowers users and service agents to find the answers they need, when they need them.

Why OpenText Service Management?

Modernize your service management now

Take productivity and service experiences to new heights with codeless configs, ITIL best-practice templates, and AI-powered work options.

Cut service management costs

Close tickets faster, prevent recurring issues, and enhance user productivity with GenAI-powered work options and easy-to-maintain automation.

Upgrade without drama

Stay current with quarterly releases—configurations survive upgrades with OpenText Service Management.

Enjoy transparent, affordable licensing

The service management features you need are built-in, not bolted on, so you don't have to license or install them separately.

Key features

Codeless configurations

Configure tasks and workflows without writing any code. A low-code/no-code design studio makes creating applications extra easy.

Built-in AI and automation

Accelerate incident resolution, problem identification, and change management with fast CI detection and advanced analytics.

Private generative AI

Elevate user experiences, cut support costs, and keep proprietary data secure with a generative AI chatbot powered by a private large language model (LLM).