Overview

Connect experiences, media, communications, messaging, and data with OpenText™ Experience Cloud—the fully-integrated, holistic, and composable portfolio that delivers a flawless customer experience in one cohesive platform. Supercharge employee productivity, remove digital friction, and elevate customer success via the power of generative AI and automation. And when markets shift and customer needs change? Leverage our modular approach to rapidly build and reassemble digital experiences.

How OpenText Experience Cloud can benefit business

Accelerate digital transformation at the right pace

Break down technology and business silos to modernize and augment tech stacks through a composable digital experience platform.

Build loyalty that drives revenue

Create relevant, content-based experiences delivered through the right channel, at the right time to drive greater loyalty and customer lifetime value.

Optimize operations with CEM solutions

Automate and streamline operations using artificial intelligence and machine learning in marketing, customer service, and communications.

Create engaging experiences across the entire customer lifecycle

Provide consistent multi-experiences across the entire customer lifecycle, from acquisition to retention, and across all channels and touchpoints.

Gain actionable customer insights

Understand customer behaviors and emotions to continuously improve experiences, communications, and the customer journey.

Increase brand and content relevancy

Personalize anonymous and authenticated experiences and communications to drive higher conversion rates and customer satisfaction.

Why choose OpenText Experience Cloud?

Best-of-breed composable, modular platform

Augment existing technology stacks with the components needed to meet customer and business needs, whether a full platform, capabilities bundle, an application, or CEM services.

Unmatched extensibility

Get an unmatched native portfolio of plug-and-play solutions that integrates with industry-consolidated technology leaders to leverage a full breadth of functionality.

Complete customer experience journey

Deliver consistent customer experience solutions and break down silos across the entire customer journey, from acquisition to engagement to retention (customer service).

Run-anywhere capabilities

Get the flexibility to deploy on both public and private clouds as well as off-cloud with managed services, including deployment, support, and management, in one end-to-end SLA.

Integrated AI and GenAI capabilities

Turn weeks of effort into days, and days of work into minutes for content authors and creative designers with OpenText Experience Aviator.

Unified UX

Boost productivity with a personalized workplace for employees to access tools (OpenText and third party), information, data, tasks, and dashboards to get their jobs done.