Overview

OpenText™ Core Messaging (Notifications) brings email, SMS, WhatsApp, push, voice, and fax messaging channels together into a single, cloud-based messaging platform, eliminating siloed communication services. Whether sending one or millions of messages, OpenText Core Messaging makes it easy to deliver personalized communications to customers’ channel of choice to start conversations, expand visibility, and fuel sales.

How mission-critical messaging can benefit businesses

Grow mobile-first communications

Offer customers timely information on their mobile devices via SMS, WhatsApp, and push.

Optimize messaging performance

Easily uncover valuable insights with data analytics and performance metrics for all messaging channels accessible within a single web user interface.

Increase customer loyalty

Create and deliver targeted offers and personalized messages that enhance customer experience, strengthen engagement, and increase loyalty.

Fuel sales and grow revenue

Respond faster to market trends and customer behaviors with business messaging services that help capitalize on new sales opportunities and increase revenue.

Why OpenText Core Messaging?

Omnichannel messaging: Email, SMS, WhatsApp, and more

Get email, SMS, WhatsApp, push, voice, and fax messaging channels together in a single, cloud-based messaging platform, eliminating siloed communication services.

Assured message delivery

Minimize the risk of non-delivered email and SMS messages with pre-built integrations for end-to-end document creation and delivery.

Reimagined customer conversations

Tap into generative AI and start two-way messaging conversations while connecting all touchpoints to uncover customer journey insights and drive next best action.

Key features

Email delivery

Delivers high volumes of email messages on both shared and dedicated IP ranges using a scalable architecture.

SMS delivery

Provides global bi-directional SMS message delivery with support for short codes, 10DLC, and toll-free numbers in the U.S., and dedicated and shared (where laws permit) short and long codes everywhere else.

WhatsApp delivery

Enables secure, branded, and engaged communication capabilities on the world’s most popular messaging app.

Modern REST APIs

Offers APIs for email, SMS, push, voice, and fax messaging that allow for integration with a wide range of back-end systems—including CRM and customer communications tools— and support OAUTH 2.0, the industry-standard protocol for authorization.

Operational analytics

Provides rich insights with visual representation of key metrics, including messaging volume, system performance, and message deliverability.

Security and compliance

Ensures data sovereignty compliance with laws like GDPR by providing immediate document deletion and encrypted archiving, and helps keep information safe with added security settings.