Overview

OpenText™ Communications (Exstream) gives organizations one secure, cost-effective, efficient and reliable solution for all customer communications. Part of the OpenText™ Experience Platform, OpenText Communications is a CCM tool that scales to fit the customer engagement needs of any department or complex enterprise environment and speeds key business processes with accelerator packages offering easy integration with core systems.

How OpenText Communications can benefit business

Personalize customer conversations

Boost customer engagement, drive revenue and increase brand loyalty with personalized communications and content.

Improve business metrics

Leverage omnichannel customer communication management to reach customers through their preferred channels, language for increased for all engagements and conversions.

Reduce costs

Save time, money and technical resources by leveraging dynamic templates and automating document processes within a single CCM solution.

Mitigate risks

Utilize an enterprise centralized CCM solution to ensure the right approved content is available and used according to effective dates, jurisdiction, regulations, location and other criteria.

Maximize customer lifetime value

Uncover essential data using an intuitive customer engagement platform to analyze interactions and improve future communications throughout each touchpoint.

Why OpenText Communications?

The leading enterprise CCM application

Leverage the performance, scalability and easy integration of a leading CCM solution trusted by the largest enterprises globally.

Unmatched flexibility

Deploy off-cloud, in public clouds or as a managed service, fully integrate with existing customer systems of record and support all communication types and digital channels.

Ongoing enterprise CCM innovations

Take personalization at scale to the next level with continual pragmatic innovation such as AI/ML assisted authoring, template rationalization and co-innovation with Google CDP.

Key features

Containerized cloud communications

Supports movement to the cloud with thin client and containerized design, author, edit and orchestrate capabilities.

Support mobile customer communications

Enables the design of responsive communications with outputs that scale and flow regardless of device or screen size.

Easy content authoring

Empowers non-technical users with an easy-to-manage CCM solution to craft, edit and personalize content as well as create rules (content and business) without IT involvement.

Customer engagement analytics

Assured delivery allows tracking message delivery and responses and automatically responds to failures or bounce-backs through an unlimited number of failover channels.

Integration everywhere

Integrates with any application, including ERP, CRM and the OpenText experience platform, for native message delivery across channels, digital asset management, web portals, journey orchestration, customer profile data and archive/retrieval.