Overview

With OpenForms, organizations can build online forms and digitize workflows to modernize outdated processes and rapidly respond to resident requests. Staff can translate complex business logic into simple “wayfinding” or digital tools to help residents ensure they are eligible for services. Plus, teams are empowered with tools for creating custom solutions without tech skills or time-consuming customizations.

Outcomes

Today, people come to government websites looking for services or support. OpenForms helps governments transform paper and PDF forms, as well as over–the-counter requests, into online digital services anyone can use.

REDUCE SERVICE COSTS Create online forms and workflows using drag-and-drop functionality that reduces costs and encourages self-service. OpenForms sends automatic status updates regularly through the submission process.

RAPIDLY RESPOND TO RESIDENTS Simplify daily resident interactions with easy-to-access and easy-to-use online forms automatically routed to the correct people and departments, improving response times and customer service.

DIGITIZE WITH EASE Empower staff to build custom workflows and forms without technical skills or time-consuming customizations. Measure and improve resident experience over time by visualizing their journey, identifying bottlenecks, and leveraging actionable insights.

Functionality

Government services can be complicated. But that doesn’t mean customers can’t have a positive experience. OpenForms helps convert complex, multi-page forms and processes into simple, step-by-step online forms that adjust based on responses.

• Publish forms within minutes
• Digitize almost any form or process
• Organize workspaces to gain efficiencies
• Automate custom documents
• Create responsive workflows
• Be compliant and accessible