Onsight NOWLibrestream
Onsight NOW is a service intelligence platform that enhances field operations by integrating real-time data, AI guidance, and expert knowledge to improve efficiency, reduce costs, and scale expertise across teams. It supports faster, smarter decisions without disrupting existing workflows.
Vendor
Librestream
Company Website
Product details
Onsight NOW
Onsight NOW is a Service Intelligence Platform designed to optimize field service operations by transforming real-time data and frontline expertise into actionable insights. It empowers technicians with AI-driven guidance, seamless access to job-critical information, and real-time collaboration tools, all integrated into existing enterprise systems.
Features
- AI-Powered Guidance: Real-time recommendations and intelligent search to support technicians during service tasks 1.
- Industrial Co-Pilot (Ida): An AI assistant that helps locate manuals, service history, and answers from across systems 2.
- Real-Time Translation: Instantly translates conversations and content to support global teams 2.
- Remote Expert Collaboration: High-resolution video, screen sharing, and annotation tools for live expert support 2.
- Automated Report Generation: Creates structured service reports from job data and diagnostics 2.
- Job Data Capture & Organization: Automatically stores and organizes service interactions by asset or equipment 2.
- Private AI: Secure, organization-specific AI that protects sensitive data 2.
- Seamless Integration: Works with existing platforms like SAP, Salesforce, SharePoint, and Microsoft tools 1.
Capabilities
- Expand Revenue Without Hiring: Boosts team productivity and job throughput with intelligent tools 1.
- Reduce Service Costs: Improves diagnostics, reduces repeat visits, and enables customer self-service 1.
- Preserve Expertise: Captures and scales expert knowledge across the organization 1.
- Deliver Intelligence Everywhere: Provides mobile access to insights and procedures in real time 1.
Benefits
- Increased Efficiency: Technicians spend less time searching and more time resolving issues.
- Higher First-Time Fix Rates: Better preparation and diagnostics reduce rework.
- Faster Onboarding: New technicians ramp up quickly with embedded expert knowledge.
- Global Collaboration: Language translation and remote support enhance team connectivity.
- Scalable Expertise: Retains critical know-how even as experienced workers retire.
- Secure & Flexible Deployment: Integrates into existing workflows without disruption.