OnScreen Guidance

OnScreen Guidance is a digital performance support solution designed to provide real‑time, step‑by‑step assistance directly within applications. It helps employees complete tasks accurately, reduces errors, and accelerates onboarding by offering contextual guidance at the moment of need. The tool simplifies complex workflows, increases productivity, and supports consistent process adoption across the organization.

Features

• Real‑time, in‑app instructions that guide users through workflows step by step.
• Contextual prompts that appear only when and where users need assistance.
• Customizable guidance flows tailored to specific applications and processes.
• No‑code creation tools enabling fast setup and easy updates by non‑technical staff.
• In‑app tooltips, walkthroughs, and help overlays to improve task accuracy.
• Continuous updates to guidance content without disrupting the underlying system.

Capabilities

• Supports onboarding by helping new users learn processes directly inside the software.
• Reduces dependency on manuals and traditional training formats.
• Ensures consistent application usage across distributed teams.
• Allows rapid adaptation of guidance as business processes evolve.
• Provides insight into user interactions for optimizing workflows.
• Integrates seamlessly across various internal systems and applications.

Benefits

• Accelerates time‑to‑competence for new employees.
• Reduces errors by guiding users through complex or unfamiliar tasks.
• Improves productivity with instant access to the right instructions.
• Decreases support requests by providing help at the moment of need.
• Increases process compliance through standardized, guided workflows.
• Enhances overall user experience with intuitive, unobtrusive assistance.