Overview

DrChrono Revenue Cycle Management is a fully managed, cloud‑based RCM solution for medical practices, delivering end‑to‑end support from patient charge capture to final payment. A specialized billing team and certified coders handle claims, denials, coding, and collections — freeing medical staff from administrative burdens while improving clean claim rates and cash flow. The platform also provides real‑time visibility into the billing process through dashboards and BI‑tools.

Features and Capabilities

• Full-service billing & coding: Certified medical coders review clinical notes, apply proper ICD‑10 / CPT codes, and submit claims accurately.
• Claims submission & denial management: Claims are submitted electronically; denials are analyzed and resolved — all rejections addressed within 48 hours.
• RCM Task Manager / Workflow transparency: A task‑manager view lists pending tasks (e.g., unsigned charts, coding clarifications) so that practices can easily track and complete outstanding items.
• Dedicated account manager: Each practice receives a live RCM account manager, with scheduled calls and monthly performance reports.
• BI & Reporting tools: Built-in reporting/dashboard tools allow tracking of financials, claim status, reimbursements, denial trends, and overall practice revenue performance.
• Patient statements & collections support: System sends monthly statements to patients, supports payment plans and credit‑card collections (online or by phone) when needed.
• Integrated with EHR / Practice Management / Telehealth: RCM integrates with the broader DrChrono EHR and practice‑management suite — including scheduling, charting, telehealth, and more.
• Improved revenue and cash flow metrics: Reported ~96 % clean‑claim submission rate, 96 % of claims paid within 60 days, with faster turnaround and reduced overhead compared to in‑house billing.