Online Chat is a customer communication tool developed by Binotel that enables businesses to engage website visitors in real-time. It proactively initiates conversations, ensures no dialogue is lost, and centralizes all communication channels—including website, Viber, and Telegram—into a single operator panel. The system is designed to increase customer engagement, improve conversion rates, and enhance service quality.

Features

• Proactive Chat Invitations: Sends welcome messages and invites every visitor to start a dialogue.
• Lost Dialogue Control: Alerts operators about unanswered chats and distributes them among multiple employees to prevent loss.
• Multichannel Communication: Supports chat via website, Viber, and Telegram, with centralized responses in the Operator Panel.
• Communication History: Stores full chat history and visitor data permanently in the Binotel Personal Account.
• Lead Generation: Includes lead forms and active invitations to convert visitors into customers.
• After-Hours Messaging: Sends automated messages even outside business hours.
• Quick Phrases & Templates: Offers ready-to-use responses for faster communication.
• Visitor Insights: Provides detailed information about each visitor.
• Statistics & Reports: Tracks performance metrics and chat analytics.
• Chat Rescue System: Ensures chats are not lost or forgotten.
• Mobile Access: Online Chat is accessible via smartphones for both operators and customers.

Benefits

• 100% Visitor Engagement: Every visitor receives attention through automated invitations.
• 70% More Site Interactions: Increased engagement leads to higher conversion rates.
• Zero Lost Dialogues: System reminders and multi-operator support ensure all chats are answered.
• Improved Customer Service: Fast, personalized responses enhance customer satisfaction.
• Lead Capture: Generates leads even when staff are offline.
• Performance Monitoring: Analytics help improve employee efficiency and service quality.
• Convenient Communication: Operators manage all channels from one interface.
• Retention & Loyalty: Keeps customers on the site longer and encourages repeat visits.