Overview

SilverCloud® by Amwell is an evidence-based digital mental-health platform providing 24/7 access to interactive cognitive behavioural therapy (CBT) and wellbeing programmes for NHS patients. The platform supports self-guided and supporter-assisted care across conditions such as depression, anxiety, sleep and resilience, enabling scalable, clinically validated care that reduces wait times and eases pressure on NHS services. It integrates standard clinical measures (PHQ-9, GAD-7, insomnia and resilience scales), supports asynchronous coaching, and can be deployed across primary, secondary and specialist services.

Features and Capabilities

• Clinical foundation & evidence: Delivers clinically validated, CBT-based programmes developed from two decades of research; outcomes show substantial improvements in anxiety and depression comparable to face-to-face therapy.
• Programmes & content: Offers 30+ modular programmes and toolsets covering depression, generalized anxiety, sleep, resilience, chronic conditions, substance use and wellbeing; content combines psychoeducation, behavioural activation, cognitive restructuring and relaxation/mindfulness.
• Access & delivery modes: Available 24/7 on desktop, tablet and mobile; supports self-guided use and guided support with asynchronous written reviews from trained supporters to increase engagement and completion.
• Integration with NHS pathways: Designed to sit within NHS Talking Therapies and primary/community mental-health pathways to expand capacity, reduce waiting lists and provide immediate options without additional staffing burdens.
• Outcome measurement & monitoring: Uses validated measures (PHQ-9, GAD-7, Bergen Insomnia Scale, Brief Resilience Scale, Perceived Stress Scale) for continuous screening, progress tracking and service evaluation.
• Supporter & escalation workflows: Provides dedicated portals for professionals to monitor user progress, offer asynchronous support, tailor programmes and escalate to higher-intensity therapy where needed.
• Scalability & population reach: Built for deployment at scale, with localisation and configuration for different service models and populations.
• Reporting & commissioning: Includes dashboards and reporting tools for commissioners and service leads to track outcomes, uptake and satisfaction, supporting continuous improvement and accountability.