Overview

OneView is a centralized, resident-focused solution for reporting and tracking service requests. As each request is received, it’s routed to appropriate local government stakeholders to be fulfilled, with automated updates keeping residents informed.

Outcomes

Government is adapting to changing resident expectations and finding ways to digitize and share information, while providing services through the devices people use the most.

AUTOMATE AND DIGITIZE SERVICE REQUESTS Enable residents to request information or services online and report issues via a web portal, mobile app, email, or by phone as well as receive notifications about upcoming events.

COMMUNICATE WITH RESIDENTS Manage resident relationships for every interaction and keep users up to date on service requests, programs, and events using one system.

EFFICIENTLY MANAGE PROCESSES Automate workflows, assign service requests to the correct department, and integrate with existing systems to complete work orders and maximize efficiency.

Functionality

OneView is a robust, citizen relationship and service request management system that helps connect government with residents. Residents get 24/7 access to digital services, so they don’t have to wait to submit an inquiry or request. Staff get a full-featured workflow automation and case management solution that acts as a centralized hub for every citizen engagement.

• Powerful workflow automation
• Efficient case management
• Integrated service request management
• Effective omni-channel communication
• Configurable citizen experience
• Additional services