OneStock's Order Management System (OMS) is a comprehensive SaaS suite designed to centralize and optimize retail operations across all sales channels and inventory locations. Its core product, the Order Management Centre, provides essential functionalities such as stock unification, order orchestration, workflow configuration, customer service, returns management, and business reporting. The system enhances the customer journey by preventing stockouts, providing accurate delivery promises, and offering flexible fulfillment and return options. Key capabilities include real-time inventory visibility across the entire network, advanced analytics for sales growth and operational efficiency, and robust returns management. The OMS facilitates a seamless omnichannel customer experience through dynamic store fulfillment, enabling physical stores to process online orders efficiently. Optional modules like Delivery Promise, Business Intelligence Suite, and Store App further extend its capabilities, empowering store associates and providing deep insights into performance. OneStock's OMS is built on MACH principles, ensuring integration flexibility and scalability for modern retail environments.

Features & Benefits

• Order Orchestrator: Automates order allocation, fulfillment, tracking, and communication to the best stock point.
• Operation Optimizer: Optimizes interactions between customers, inventory, fulfillment teams, and carriers across all channels.
• Experience Enhancer: Improves customer journey with prevented stockouts, accurate delivery promises, and diverse fulfillment/return options.
• Inventory Visibility: Provides accurate, real-time stock information, including in-transit and on-order items.
• Analytics and Reporting: Offers insights into performance to drive sales growth and improve operational efficiency.
• Returns Management: Supports a full range of return options across all sales channels.
• Omnichannel Customer Journey: Ensures consistent shopping experiences with reliable delivery promises and unified support.
• Dynamic Store Fulfillment: Leverages physical retail stores to fulfill omnichannel orders quickly.