Key features

• Dynamic Scheduling
• Intelligent Appointments
• Task Automation
• Resource & Route Optimisation
• Real-Time Management
• Performance Tracking
• Text Messaging

Why Choose Resource Scheduling

Increase Productivity Always align the people, skills and equipment to activities. Improve Service Ensure customer commitments are always met - whether a single appointment or an SLA. Reduce Costs Optimise utilisation, ensure more tasks are completed first time and reduce unproductive activities.

Features and benefits

Intelligent Appointments

Resource Scheduling analyses the schedule to present you with the most cost-effective appointments to offer your customer at their first point of contact.

Defined Resources

Define your human resources by different dimensions — such as skills, accreditations and languages spoken — or classify non-human resources with the same flexibility — such as size, rating or location.

Clever Schedule

Resource Scheduling constantly takes multiple tasks, locations and operatives into consideration to determine the best way to distribute work across your team.

Smart Travel

Develop accurate journey planning with real-life, street-level mapping.

Real-Time Focus

Tracking the progress of tasks in real-time against your work schedule is enhanced when integrated with OneAdvanced’s mobile working application, Job Management.

Emergency Focus

No longer is there the need to keep buffer slots — with Resource Scheduling, emergencies are dynamically allocated across the whole field workforce.

Exception Focus

When Resource Scheduling detects a problem, such as a job overrunning or a no-access visit, the plan is dynamically rescheduled and work is reallocated to ensure that every job is completed in the most efficient way.

Automated Workflow

Complete repetive, mundane or even bulk tasks with simple to configure Workflow Processes that take the effort out of your hands.

Automated Communications

Send text messages to your customers and resources from directly within Resource Scheduling. Combine this with the Services Workflow for a range of automated notifications.