Key features:

• Process Automation
• Work Allocation
• Data Capture
• Real-Time Activity
• Worker Location Visibility
• Updates & Information
• Enable follow-up jobs

Why choose Job Management

Workforce Visibility Understand the location of each worker, and their activity, see information on tasks completed during the day along with the real-time status of current tasks. Empower Field Workers Provide remote workers with all the information they need to perform jobs, whether that’s customer-related data, service history or access to online knowledge bases. Streamline Processes Eradicate paper from the field and digitise documentation. Be confident that information collected is automatically posted into the relevant systems and necessary follow-up actions are triggered.

Features and benefits

Track Worker Locations

Track the location of each of your field-based operatives to support lone worker safety. Identify and apply operational improvements such as responding to emergency callouts.

Respond to Customer Needs

Job Management gives managers real-time visibility over project progress along with live updates on individual jobs, enabling them to respond quickly to customer needs.

Real-Time Activity

Our solution enables your field workers to accept work, provide status updates on progress and complete tasks in real-time rather than having to return to head office to report.

Offline Functionality

This ensures that field-based work and our software’s support can continue even when the worker or job is out of network range.

Automatically Allocate Work

Combined with our Resource Scheduling solution you can automatically allocate work. This ensures that even if jobs are reallocated during the day, everyone knows what they should be doing.

Define and Automate Processes

Two-way data updates ensure that all workers have the same details of the tasks at hand and can use that to respond at pace.

Enable Follow-up Jobs in the Field

Enable your workers to make follow-up appointments in the field while with a customer, instead of the customer having to phone a contact centre, making life easier for you and your customers.

Mobile HR and Health & Safety

Empower workers who don’t spend much time in the office by giving them the ability to undertake processes such as vehicle inspection forms, timesheets and setting lone worker safety alarms.

Allow Access to Online Data

Provide field-based workers with relevant information about each job including asset history, technical documents, customer service history and training manuals.